Export Shipping Policy
Export Shipping Policy
Zaitri International Shipping - Terms & Logistics
Effective Date: January 17, 2025
Global Shipping Solutions
Zaitri (Haplock Global Impex Pvt Ltd) ships authentic Indian sweets and snacks worldwide. We work with trusted logistics partners to ensure timely delivery while maintaining product freshness and quality.
1. Shipping Coverage
✅ We Ship To
- • North America: USA, Canada
- • Europe: UK, Germany, France, Netherlands, Italy
- • Middle East: UAE, Saudi Arabia, Qatar, Kuwait
- • Asia-Pacific: Singapore, Malaysia, Australia, New Zealand
- • Other Countries: Available upon request
❌ Shipping Restrictions
- • Countries with food import bans
- • War zones or politically unstable regions
- • Countries with strict dairy/food regulations (case-by-case basis)
- • Remote islands/locations without logistics support
2. Shipping Methods
Sea Freight (FCL/LCL)
- • Best For: Bulk orders (500kg+)
- • Transit Time: 20-45 days (depends on destination)
- • Cost: Most economical for large shipments
- • FCL (Full Container Load): 20ft or 40ft container
- • LCL (Less than Container Load): Shared container space
Air Freight
- • Best For: Urgent orders, small quantities (100-500kg)
- • Transit Time: 5-10 days
- • Cost: Higher than sea freight
- • Advantage: Fastest delivery, ideal for perishables
Express Courier (DHL/FedEx)
- • Best For: Sample orders, documents
- • Transit Time: 3-7 days
- • Cost: Most expensive per kg
- • Advantage: Door-to-door delivery, real-time tracking
3. Incoterms & Delivery Terms
| Incoterm | Description | Responsibility |
|---|---|---|
| FOB (Free on Board) | Goods loaded on ship at Indian port | Buyer arranges & pays for freight + insurance |
| CIF (Cost, Insurance, Freight) | Includes shipping + insurance to destination port | Seller pays freight + insurance, buyer handles customs |
| EXW (Ex Works) | Goods ready at our factory/warehouse | Buyer arranges & pays for all logistics |
| DDP (Delivered Duty Paid) | Door-to-door delivery, all taxes paid | Seller handles everything (premium service) |
4. Transit Time & Lead Time
| Destination | Sea Freight | Air Freight |
|---|---|---|
| USA (East Coast) | 30-40 days | 7-10 days |
| USA (West Coast) | 25-35 days | 5-8 days |
| UK/Europe | 20-30 days | 5-7 days |
| Middle East (UAE) | 10-15 days | 3-5 days |
| Australia/New Zealand | 25-35 days | 7-10 days |
* Transit times are approximate and exclude production lead time (15-20 days) and customs clearance at destination.
5. Packaging for Export
Export-Grade Packaging
- • Inner Packaging: Food-grade pouches/containers, vacuum-sealed for freshness
- • Outer Packaging: Corrugated cartons (5-ply for sea, 7-ply for air)
- • Palletization: Goods palletized and shrink-wrapped for FCL shipments
- • Labeling: Export-compliant labels with product info, batch number, expiry date
- • Markings: "Handle with Care," "Keep Dry," "This Side Up," country of origin
- • Temperature Control: Insulated packaging with ice packs (for air freight)
6. Shipping Documentation
Standard Documents
- ✓ Commercial Invoice
- ✓ Packing List
- ✓ Bill of Lading (B/L) / Airway Bill (AWB)
- ✓ Certificate of Origin
- ✓ Insurance Certificate (for CIF)
Additional Certificates
- ✓ Health/Phytosanitary Certificate
- ✓ Halal/Kosher Certificate (if required)
- ✓ Lab Test Reports
- ✓ ISO/HACCP Certificates
- ✓ Country-specific import permits
All documents are sent via courier (DHL/FedEx) and email within 24 hours of shipment.
7. Customs Clearance & Import Duties
Buyer Responsibilities
- • Buyer is responsible for customs clearance at destination port
- • Import duties, VAT, GST are borne by the buyer
- • Buyer must provide accurate import license/registration (if required)
- • Any delays in customs due to buyer's documents are not Zaitri's responsibility
Our Support
- • We provide all necessary export documents promptly
- • We can recommend customs brokers at destination (if needed)
- • We assist with pre-shipment documentation verification
8. Insurance & Risk Management
Insurance Coverage
- • CIF Orders: Insurance included (covering up to 110% of invoice value)
- • FOB Orders: Buyer arranges own insurance
- • Coverage: Loss or damage during transit (sea/air)
- • Claims: Must be filed within 7 days of delivery with supporting documents
❌ Insurance Does NOT Cover
- • Delay in customs clearance
- • Improper storage by buyer after delivery
- • Natural expiry of perishable items
- • Acts of war, strikes, or force majeure events
9. Tracking & Shipment Updates
- Shipment Notification: You will receive B/L or AWB number via email
- Real-Time Tracking: Track your shipment using carrier's website (DHL, Maersk, MSC, etc.)
- Updates: We provide regular updates on shipment status
- ETA Confirmation: Estimated arrival date communicated once goods depart
10. Damaged or Lost Shipments
In Case of Damage/Loss
- 1. Notify us within 24 hours of delivery
- 2. Provide photos/videos of damaged goods and packaging
- 3. File a claim with the shipping carrier (for FOB orders)
- 4. For CIF orders, we will file the insurance claim on your behalf
- 5. Resolution time: 7-14 days (replacement or refund)
11. Shipping Cost Calculation
Shipping costs depend on:
- Weight and volume of goods (charged by whichever is higher)
- Shipping method (sea, air, express)
- Destination country and port
- Incoterm (FOB, CIF, DDP)
- Seasonal demand (peak seasons may have surcharges)
Request a Quote: Contact us with your order details for an accurate shipping quote.
Shipping & Logistics Support
Company: Haplock Global Impex Pvt Ltd (Zaitri)
Logistics Manager: logistics@zaitri.com
Export Manager: export@zaitri.com
Phone: +91-8653832302
WhatsApp: +91-8653832302
Address: Kolkata, West Bengal, India