Privacy Policy
Last updated: January 17, 2025
Your Privacy Matters
At Zaitri, we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Delivery address (street, city, state, PIN code)
- Payment information (processed securely through payment gateways)
- Order history and preferences
Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our platform
- Referring website and search terms
2. How We Use Your Information
- Order Processing: To process and deliver your orders efficiently
- Communication: To send order confirmations, shipping updates, and customer support
- Personalization: To recommend products based on your preferences
- Marketing: To send promotional offers and new product announcements (with your consent)
- Analytics: To improve our website and services
- Security: To detect and prevent fraud or unauthorized access
- Legal Compliance: To comply with applicable laws and regulations
3. Information Sharing
We do NOT sell your personal information. We may share your data only with:
- Delivery Partners: To ship your orders (name, address, phone)
- Payment Processors: To complete transactions securely
- Service Providers: For hosting, analytics, and customer support
- Legal Authorities: When required by law or to protect our rights
4. Data Security
We implement industry-standard security measures to protect your data:
- SSL encryption for all data transmission
- Secure payment gateways (no card details stored on our servers)
- Regular security audits and monitoring
- Access controls and authentication protocols
- Data backup and disaster recovery procedures
5. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Portability: Request your data in a portable format
- Withdraw Consent: Revoke consent for data processing
6. Cookies & Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality (login, cart)
- Analytics Cookies: To understand how you use our site
- Marketing Cookies: To show relevant ads (with your consent)
- Preference Cookies: To remember your settings
You can manage cookie preferences in your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing any information.
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children. If you believe we have collected data from a child, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records (typically 7 years for financial data)
10. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Your continued use constitutes acceptance of the updated policy.
Contact Us
For questions or concerns about this Privacy Policy or your personal data:
Company: Zaitri Food Im-ex Pvt Ltd (Zaitri)
Email: support@zaitri.com
Phone: +91-8653832302
Address: Kolkata, West Bengal, India
Business Hours: Monday - Saturday, 9:00 AM - 8:00 PM IST