Shipping & Delivery Policy
Last updated: January 17, 2025
Fresh & Fast Delivery
We ensure your traditional Indian sweets and snacks reach you fresh and on time. Our packaging preserves quality during transit.
1. Delivery Coverage
We Deliver Across India
- All major cities and towns
- Metro areas: Delhi, Mumbai, Bangalore, Kolkata, Chennai, Hyderabad, Pune, etc.
- Tier 2 & Tier 3 cities
- Rural areas (subject to courier serviceability)
Check Delivery: Enter your PIN code at checkout to confirm delivery availability.
Areas We Currently Don't Deliver
- International destinations (coming soon!)
- Remote areas not covered by courier partners
- PO Box addresses
2. Delivery Timeline
| Location | Standard Delivery | Express (If Available) |
|---|---|---|
| Metro Cities | 2-4 business days | 1-2 business days |
| Tier 2 Cities | 3-5 business days | 2-3 business days |
| Tier 3 Cities & Rural | 4-7 business days | Not Available |
⏰ Processing Time: Orders are processed within 1-2 business days. Made-to-order items may take additional time (specified on product page).
📅 Business Days: Monday to Saturday (excluding Sundays and public holidays)
3. Shipping Charges
FREE Delivery on Orders Above ₹499
Enjoy free standard delivery across India when your cart value exceeds ₹499.
| Order Value | Shipping Charge |
|---|---|
| Below ₹499 | ₹50 (Standard Delivery) |
| ₹499 and above | FREE |
| Express Delivery (Any Value) | ₹99 - ₹150 (Based on Location) |
* Shipping charges are calculated at checkout based on delivery location and cart value.
4. Packaging & Handling
We take utmost care in packaging to ensure your products arrive fresh and intact:
🎁 Inner Packaging
- Food-grade containers/pouches
- Airtight seals to maintain freshness
- Individual product wrapping
- Bubble wrap for fragile items
📦 Outer Packaging
- Sturdy corrugated boxes
- Tamper-proof seals
- "Handle with Care" labels
- Cushioning material to prevent damage
🌿 Eco-Friendly Initiative: We use recyclable and biodegradable packaging materials wherever possible to reduce environmental impact.
5. Order Tracking
Stay updated on your order status at every step:
Order Confirmed
You'll receive an email/SMS with order details
Order Shipped
Tracking number and courier details sent via email/SMS
Out for Delivery
Your order is on its way to your address
Delivered
Order successfully delivered!
📱 Track Your Order: Go to My Orders → Select Order → View Tracking Details
6. Delivery Attempts & Instructions
Delivery Attempts
- Our courier partners make up to 3 delivery attempts
- You'll be notified before each attempt via phone/SMS
- If all attempts fail, the order may be RTO (Returned to Origin)
Delivery Instructions
- Ensure someone is available to receive the delivery
- Provide a reachable phone number
- Add landmarks for easy location
- Signature may be required for COD orders
7. Undelivered / RTO Orders
If your order is returned to us due to:
- Incorrect/incomplete address
- Recipient unavailable after multiple attempts
- Refusal to accept delivery
Resolution: Contact us within 48 hours. We can:
- Reship to a corrected address (shipping charges may apply)
- Issue a refund (minus return shipping costs for COD orders)
8. International Shipping
Coming Soon! We're working on expanding our services internationally. Sign up for our newsletter to get notified when we start shipping globally.
Shipping Support
For shipping queries, tracking issues, or delivery concerns:
Company: Haplock Global Impex Pvt Ltd (Zaitri)
📧 Email: support@zaitri.com
📞 Phone: +91-8653832302
💬 WhatsApp: +91-8653832302
📍 Address: Kolkata, West Bengal, India
🕒 Hours: Monday - Saturday, 9:00 AM - 8:00 PM IST